You can use logs to diagnose a problem that
is occurring for one or more specific users.
You temporarily set logging to occur
for the specified users only. After the problem is resolved, you disable
the user-specific logging and resume normal logging without interfering
with existing logging settings.
You enable and disable logging
for specific users by using the Remote Process service for Java Management Extensions (JMX),
a technology that supplies tools to manage and monitor applications
and service-oriented networks. You connect to the JMX Remote Process
service using the jconsole executable that is provided with the Java JDK. By default, output from
the user-specific logging is saved in the c10_location\logs
directory.
Before you begin
You must first enable user-specific logging for IBM® Cognos® Business
Intelligence. For more information, see the IBM Cognos Business
Intelligence Installation and Configuration Guide.
You
must have the required permissions to access IBM Cognos
Administration functionality to complete the tip in step
4 below. See Secured Functions and Features.
Procedure
- Connect to the JMX Remote Process service by launching
the jconsole executable and specifying the following information:
- The URL to connect to the data. For example,
service:jmx:rmi://Content_Manager_server/jndi/rmi://monitoring_server:<JMXport>/proxyserver
where
JMXport is the value from External JMX port in IBM Cognos Configuration,
and Content_Manager_server and monitoring_server are
computer names. Do not use localhost, even if connecting locally.
- The user ID and password to secure the connection.
- The values from External JMX credential in IBM Cognos Configuration.
- In the remote process server connection window, expand com.cognos, Metrics, camAsyncAA, http://c10_server_name:port/p2pd and
select the Operations node.
- Copy the user's CAMID into the enableDyeTrace field
and click the enableDyeTrace button.
Tip: In IBM Cognos Administration,
you can find the CAMID by doing the following:
- Click the Security tab and then clickUsers,
Groups, and Roles.
- Click Set properties for the user and then
click View the search path, ID and URL
- To verify that you enabled the user correctly, navigate
to Attributes and view the contents of the DyeTracedUsers setting.
